General Terms & Conditions



  • Orders must be placed at least 3 days in advance.
  • Upon receipt of your order, you will receive a notification email.
  • Order is confirmed only when you receive a confirmation email or phone call from us.
  • All orders and packaging are subject to availability. In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.
  • Please present the confirmation email at the time of collecting the products.
  • No order cancellation or amendment is allowed once online payment is completed.
  • Orders are not exchangeable to other products, services, or gift vouchers.
  • Orders are non-refundable and are not for re-sales or other commercial purposes.
  • Invoices will be void when customer fail to pick up the ordered goods within the agreed period. Payment will not be refunded.
  • Online orders are not valid with gift vouchers, offline offers and discounts.
  • For large orders or custom orders, please e-mail to laboutique@robuchon.hk (JOËL ROBUCHON) OR boutiquebythegrand@lfwl.hk (THE GRAND).
  • Prices and availability of products are subject to change without prior notice.
  • The delivery service is available for online orders only.
  • If you wish to deliver to multiple addresses, please select your items to each location carefully during check out.
  • Additional charge of HK$80/bag for third bag onwards.
  • Parking fee is chargeable, it will be collected in cash by driver upon delivery.
  • Delivery will be suspended if black rain signal, typhoon signal no.8 or above is hoisted.
  • Delivery service is subject to the order date and availability, please place your order as soon as possible to ensure an ideal delivery schedule is arranged.
  • Lisboa Food & Wines Limited are not liable to any unsuccessful delivery due to incorrect or insufficient information provided by the customer.
  • The recipient must be available to receive upon delivery during the agreed time or else the order will be sent back to shop, subsequent attempt / request to deliver is fully chargeable.
  • All product prices listed are in HK dollars. Prices are for takeaway only.
  • Products produced by Food Factory License (License No: 2991804120) issued by Food and Environmental Hygiene Department.
  • The shop reserves the right to change the payment terms for any order without prior notice.
  • Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement, or cancel any of the information or offers featured online at any time.
  • Any texts, remarks, structure, illustrations, and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
  • All terms & conditions are subject to change without prior notice. Lisboa Food & Wines Limited reserves the right to make all final decisions in case of any dispute.
  • Lisboa Food & Wines Limited is committed to protecting the personal data of its customers.

Lisboa Food & Wines Limited limits the collection and use of the Data to the specific information it needs to administer its business and provide the highest of quality services to its customers. We may use the Data for one or more of the following purposes.
  • to process the order;
  • to process billing and payment;
  • for marketing purposes;
  • for identification and verification purposes;
  • for Lisboa Food & Wines Limited's own reference and record for internal administration purposes
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